Luxury Guest Services Agent

SHK Asia Pacific; New York (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

AKA Times Square seeks a Guest Services Agent to be the first point of contact for guests and residents, handling registrations, reservations, and information on suites, rates, and amenities. You will aim to create a pleasant, memorable stay and support a high level of hospitality across the property.

The ideal candidate offers 1–2 years of guest service experience, strong English communication skills, and a proactive, service-oriented mindset.

Qualifications

• Minimum 1–2 years of Guest Service experience preferred.
• Demonstrated strong guest service skills.
• Demonstrated problem solving and decision-making skills.
• Energetic, self-motivating and a can-do attitude.
• Proficiency in English (written and oral).
• Proven strong background in Room Operations.

Responsibilities

• Register residents, manage reservations and provide information about suites, rates and amenities.
• Complete daily shift reports.
• Coordinate resident move-in and move-out materials.
• Introduce property services and amenities to new arrivals and follow up after settling in.
• Answer outside phone calls and direct to the appropriate department.
• Call, confirm and customize all resident reservation requests to exceed expectations during stay.
• Maintain resident confidence by sustaining service levels and encouraging repeat visits.
• Other duties as assigned.

Skills

Guest service

Problem solving

Energetic attitude

Verbal communication

Written communication

Room operations

Education

High school diploma

Job description

AKA Times Square seeks a Guest Services Agent to be the first point of contact for guests and residents, handling registrations, reservations, and information on suites, rates, and amenities. You will aim to create a pleasant, memorable stay and support a high level of hospitality across the property.

The ideal candidate offers 1–2 years of guest service experience, strong English communication skills, and a proactive, service-oriented mindset.