Guest Service Agent

LUMA Hotel Times Square; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Holiday Pay

Vacation Pay

Sick Pay

Life Insurance AD&D

Short Term Disability

Voluntary Life AD&D

Voluntary LTD

Hospital Insurance

Critical Illness

Accident Insurance

401(k) Match

Roth 401(k)

Wellness Program

Education Assistance

Working Advantage perks

Job summary

LUMA Hotel Times Square is seeking a Guest Service Agent to deliver outstanding front desk service from reservation to departure in a fast-paced New York hotel. You will check guests in and out, processing payments and handling requests professionally, ensuring a flawless guest experience.

Required are 2+ years in customer service, prior hotel front desk exposure preferred, and strong English communication.

Qualifications

• 2+ years of customer service experience required.
• Prior hotel front desk agent experience preferred.
• Must be able to read and communicate in English.
• Friendly and service oriented.

Responsibilities

• Provide hotel guests with excellent front desk service from reservation to departure.
• Handle check-in/check-out courteously and efficiently.
• Process payments according to hotel requirements.
• Respond to guests' needs, inquiries, requests and complaints promptly.

Skills

Customer service experience

Front desk operations

English proficiency

Friendly demeanor

Job description

• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D bundled with Medical
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary products such as Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) with Company Match and 401k Roth
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage

WHO WE ARE:

At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.

Being affiliated with a hotel that ranks in the T op 1% in the world, Winner of the prestigiousTripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 10 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

THE ROLE:

Responsible to provide hotel guests with excellent service at the front desk from making the reservation to departure. Check-in and check-out courteously and efficiently; process all payments according to established hotel requirements. Responsible to respond to guests needs, inquiries requests and complaints in a timely and professional manner.

WHAT YOU'LL DO:

The Guest Service Agent provideshotel guests with excellent service at the front desk from making the reservation to departure. The Front Desk Agent is responsible for providing check-in and check-out courteously and efficiently. Duties also include processing all payments according to established hotel requirements. The Front Desk Agent is service-oriented and responds to guests needs, inquiries, requests, and complaints in a timely and professional manner.

WHAT WE LOOK FOR:

• 2+ years of customer service experience required.
• Prior hotel front desk agent experience preferred.
• Must be able to read and communicate in English.
• Friendly and service oriented.

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Rebecca Dawes at [e-mail] or call 415-266-9821 to let us know the nature of your request.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.