Front Desk Concierge — Guest Experience & Perks

Premierpm; Frisco (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Premierpm in Frisco, TX is seeking a friendly Front Desk Agent to greet guests, check them in and out, and assist with pre-registration and reservations. You will post charges, manage front desk transactions, understand rates and discounts, and follow cancellation procedures.

This role requires reliable teamwork, good communication, and the ability to work varying shifts including nights and weekends. This in-office position emphasizes guest service and accuracy, with an on-site environment

Qualifications

• Experience greeting guests and checking them in/out.
• Knowledge of front office systems and daily transactions.
• Ability to manage cash, checks, and credit card payments.
• Ability to take same-day reservations and follow cancellation procedures.
• Capable of working nights, weekends, holidays.
• Good communication and teamwork skills.

Responsibilities

• Greet guests and check them in/out promptly.
• Post charges accurately and promptly.
• Maintain front office systems and daily transactions.
• Manage cash handling and payments.
• Review reservations and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Take same-day reservations quickly and follow cancellation/relocation procedures.

Skills

Customer service

Communication

Teamwork

Cash handling

Reservations

Attention to detail

Job description

Premierpm in Frisco, TX is seeking a friendly Front Desk Agent to greet guests, check them in and out, and assist with pre-registration and reservations. You will post charges, manage front desk transactions, understand rates and discounts, and follow cancellation procedures.

This role requires reliable teamwork, good communication, and the ability to work varying shifts including nights and weekends. This in-office position emphasizes guest service and accuracy, with an on-site environment