Hotel Front Desk Experience Specialist

Premier; Frisco (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Premier in Frisco, TX is seeking a front desk professional to greet guests and manage check-in/out processes efficiently. The role requires accurate handling of charges and strong knowledge of reservations and front office procedures.

You will assist with pre-registration and block allocations as needed, ensuring smooth guest experiences. The ideal candidate works well in a team, can follow cancellation and relocation procedures, and adapts to varying schedules including nights and holidays.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Enjoy working as part of a team to provide guests with great experiences.
• Physical ability to lift 10-25 pounds as needed.

Responsibilities

• Greet and communicate cordially with guests, checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly and accurately.
• Maintain working knowledge of Front Office systems for daily transactions.
• Manage cash handling and payments from guests, giving correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and how to handle each; take same-day reservations.

Skills

Guest service

Team player

Professional communication

Job description

Premier in Frisco, TX is seeking a front desk professional to greet guests and manage check-in/out processes efficiently. The role requires accurate handling of charges and strong knowledge of reservations and front office procedures.

You will assist with pre-registration and block allocations as needed, ensuring smooth guest experiences. The ideal candidate works well in a team, can follow cancellation and relocation procedures, and adapts to varying schedules including nights and holidays.