Front Desk Concierge - Guest Experience & Art Insight

21c Museum Hotel; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

21c Museum Hotels in Louisville, KY seeks a Front Desk Agent to be the face of the guest experience, greeting guests, checking them in and out, and assisting with reservations and inquiries. Strong cash handling and accurate record-keeping are essential.

You will relay art exhibition information and collaborate with hotel departments to ensure smooth operations. The role requires excellent English, multitasking, and a welcoming, organized demeanor.

Qualifications

• Must have past experience dealing directly with the public and basic customer service skills.
• Fluent in English.
• Able to understand and follow verbal/written instructions and multitask.

Responsibilities

• Greet guests and check them in/out using manual and computer methods.
• Answer reservations inquiries and provide hotel information to guests.
• Communicate rates and services and upsell room nights to increase occupancy and revenue.
• Maintain accurate hotel records and handle cash transactions at the front desk.
• Provide guest information and assist with mail, faxes, wake-up calls, and guest requests.

Skills

Customer Service

Cash Handling

Reservations

Communication

Education

High School diploma

Tools

POS system

Job description

21c Museum Hotels in Louisville, KY seeks a Front Desk Agent to be the face of the guest experience, greeting guests, checking them in and out, and assisting with reservations and inquiries. Strong cash handling and accurate record-keeping are essential.

You will relay art exhibition information and collaborate with hotel departments to ensure smooth operations. The role requires excellent English, multitasking, and a welcoming, organized demeanor.