Hotel Front Desk & Guest Experience Pro

Churchill Downs; Louisville (KY); Presencial; USD 17 000 - 22 000; Tempo integral

Resumo da oferta

Churchill Downs Incorporated in Louisville, KY seeks a hotel front desk clerk to greet guests, register and assign rooms, issue keys, and balance guest accounts using Visual One. You will answer PBX calls, assist with reservations and guest inquiries about hotel, casino, dining and entertainment options, and coordinate with housekeeping and maintenance to ensure flawless service.

A high school diploma is required; prior front desk and money-handling experience preferred.

Qualificações

• High school diploma or equivalent required.
• Prior hotel front desk experience preferred.
• Customer service experience preferred.
• Experience in money handling.

Responsabilidades

• Greeting, registering, and assigning rooms to hotel guests.
• Verifying guest identification and establishing how the guest will pay for accommodations.
• Issuing room keys and relay instructions to bellhops.
• Keeping records of room availability and guests' accounts on computer.
• Computing bills and collecting payments in Visual One.

Conhecimentos

Guest service

Money handling

Front desk experience

Visual One

Formação académica

High school diploma or equivalent

Ferramentas

Visual One

Descrição da oferta de emprego

Churchill Downs Incorporated in Louisville, KY seeks a hotel front desk clerk to greet guests, register and assign rooms, issue keys, and balance guest accounts using Visual One. You will answer PBX calls, assist with reservations and guest inquiries about hotel, casino, dining and entertainment options, and coordinate with housekeeping and maintenance to ensure flawless service.

A high school diploma is required; prior front desk and money-handling experience preferred.