Front Desk Concierge | Guest Experience & Admin Support

Jackson Dawson; Dearborn (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Jackson Dawson in Dearborn, MI is seeking a Regular Full Time Front Desk Receptionist to be the first contact for guests and staff. The role emphasizes hospitality, discretion, and a proactive service mindset while supporting office operations.

Responsibilities include greeting guests, coordinating events, assisting with concierge services, and maintaining knowledge of local venues to enhance the guest experience. Availability is Monday–Friday, 8:00 a.m.–6:00 p.m.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise discretion.
• Flexible schedule and willingness to adapt to business needs.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving and decision-making abilities.
• Exceptional attention to detail.
• Ability to interact with high-profile clients and guests with professionalism and poise.
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, and Teams.

Responsibilities

• Greet guests warmly and professionally, using their name whenever possible.
• Maintain awareness of all upcoming events, engagements, and participating guests.
• Develop a thorough understanding of the Genesis Brand Center, including its services, amenities, and offerings.
• Serve as a liaison between guests, employees, event coordinators, the Assistant General Manager, and the Marketing & Communications Manager.
• Coordinate concierge services as needed, including transportation arrangements, event tickets, restaurant reservations, spa bookings, and other guest requests.
• Maintain knowledge of local restaurants, entertainment venues, shopping destinations, and area attractions to provide recommendations and support guest needs.
• Assist with guest list management and related administrative tasks as directed by the Assistant General Manager.
• Prepare and review billing information and instructions to support operational needs.
• Provide general office and administrative support as required.
• Perform additional duties and special projects as assigned.

Skills

Communication

Time management

MS 365

Education

High school diploma or equivalent

Job description

Jackson Dawson in Dearborn, MI is seeking a Regular Full Time Front Desk Receptionist to be the first contact for guests and staff. The role emphasizes hospitality, discretion, and a proactive service mindset while supporting office operations.

Responsibilities include greeting guests, coordinating events, assisting with concierge services, and maintaining knowledge of local venues to enhance the guest experience. Availability is Monday–Friday, 8:00 a.m.–6:00 p.m.