Front Desk Concierge – Guest Experience

Sunseeker Resort; Punta Gorda (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Sunseeker Resort Florida Gulf Coast in Punta Gorda, FL is seeking a Front Office Ambassador. This on-site role greets guests, handles check-in/check-out, and explains resort amenities and local attractions.

You will coordinate with housekeeping and other departments, process payments, and maintain accurate records in reservation systems. A polished, friendly, professional lobby presence is essential to delivering outstanding guest experiences.

Qualifications

• Strong customer service and interpersonal skills, with the ability to interact professionally with a diverse guest population.
• Clear verbal and written communication skills, including the ability to provide directions and explain resort services.
• Basic administrative and front desk skills, such as handling payments and managing reservations.
• Reliable organizational and time-management abilities to handle multiple guest requests in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays in a resort setting.

Responsibilities

• Greet guests upon arrival and assist with check-in and check-out processes.
• Provide information on resort amenities, services, and local attractions.
• Answer phones, respond to guest inquiries, and coordinate with housekeeping and other departments to ensure timely service.
• Process payments and maintain accurate records in reservation and property management systems.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Front desk skills

Time management

Flexible hours

Hospitality experience

Education

High school diploma or equivalent

Tools

PMS

POS systems

Job description

Sunseeker Resort Florida Gulf Coast in Punta Gorda, FL is seeking a Front Office Ambassador. This on-site role greets guests, handles check-in/check-out, and explains resort amenities and local attractions.

You will coordinate with housekeeping and other departments, process payments, and maintain accurate records in reservation systems. A polished, friendly, professional lobby presence is essential to delivering outstanding guest experiences.