Front Office Ambassador

Sunseeker Resort; Punta Gorda (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Sunseeker Resort Florida Gulf Coast in Punta Gorda, FL is seeking a Front Office Ambassador. This on-site role greets guests, handles check-in/check-out, and explains resort amenities and local attractions.

You will coordinate with housekeeping and other departments, process payments, and maintain accurate records in reservation systems. A polished, friendly, professional lobby presence is essential to delivering outstanding guest experiences.

Qualifications

• Strong customer service and interpersonal skills, with the ability to interact professionally with a diverse guest population.
• Clear verbal and written communication skills, including the ability to provide directions and explain resort services.
• Basic administrative and front desk skills, such as handling payments and managing reservations.
• Reliable organizational and time-management abilities to handle multiple guest requests in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays in a resort setting.

Responsibilities

• Greet guests upon arrival and assist with check-in and check-out processes.
• Provide information on resort amenities, services, and local attractions.
• Answer phones, respond to guest inquiries, and coordinate with housekeeping and other departments to ensure timely service.
• Process payments and maintain accurate records in reservation and property management systems.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Front desk skills

Time management

Flexible hours

Hospitality experience

Education

High school diploma or equivalent

Tools

PMS

POS systems

Job description

Company Description

Sunseeker Resort Florida Gulf Coast is a large master-planned resort located on more than 22 waterfront acres along Charlotte Harbor in Punta Gorda, FL. The resort features a destination hotel, two Sunsuites Villas towers, multiple restaurants, bars, and retail shops, creating a vibrant hospitality environment. Team members work in a dynamic setting that serves guests seeking both leisure and business travel experiences. The resort’s scale and range of amenities offer diverse opportunities for career growth in front office and guest services. Sunseeker Resort emphasizes exceptional service and a welcoming atmosphere for all guests.

Role Description

The Front Office Ambassador is a full-time, on-site role based at Sunseeker Resort in Punta Gorda, FL. This role is responsible for greeting guests upon arrival, managing check-in and check-out processes, and providing clear information on resort amenities, services, and local attractions. Day-to-day tasks include handling room assignments, answering phones, responding to guest inquiries, and coordinating with housekeeping and other departments to ensure timely service. The Front Office Ambassador assists with resolving guest concerns, processing payments, and maintaining accurate records in reservation and property management systems. This role promotes a polished, friendly, and professional environment in the lobby area and supports an overall positive guest experience.

Qualifications

• Strong customer service and interpersonal skills, with the ability to interact professionally and courteously with a diverse guest population.
• Clear verbal and written communication skills, including the ability to provide directions, explain resort services, and convey information accurately.
• Basic administrative and front desk skills, such as handling payments, managing reservations, and using property management or booking systems.
• Reliable organizational and time-management abilities to handle multiple guest requests and tasks in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required in a resort setting.
• Prior hospitality, hotel front office, or customer-facing experience is preferred but not required.
• High school diploma or equivalent; additional training or education in hospitality or tourism is a plus.
• Professional appearance and demeanor, with a commitment to upholding Sunseeker Resort’s service standards and guest-focused culture.