Front Desk Concierge & Guest Experience

Equity LifeStyle Properties; Mercedes (TX); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Equity LifeStyle Properties seeks a Front Desk Clerk in Mercedes, TX to deliver friendly, knowledgeable service to guests and residents at the property. The role includes handling inquiries in person and by phone, processing payments, and coordinating with the Property Manager to resolve issues promptly.

The ideal candidate has a strong customer-service background, solid organizational skills, and the ability to learn new systems in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent experience.
• 1+ years of experience in customer service.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Organizational skills

Computer literacy

Communication

Education

High school diploma or equivalent

Job description

Equity LifeStyle Properties seeks a Front Desk Clerk in Mercedes, TX to deliver friendly, knowledgeable service to guests and residents at the property. The role includes handling inquiries in person and by phone, processing payments, and coordinating with the Property Manager to resolve issues promptly.

The ideal candidate has a strong customer-service background, solid organizational skills, and the ability to learn new systems in a fast-paced hospitality environment.