Guest Services Associate – Front Desk (Resort)

Equity LifeStyle Properties; West Richland (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Equity LifeStyle Properties is seeking a Front Desk Clerk at our Mercedes, Texas property to welcome guests, provide information, process payments and coordinate maintenance requests.

You will collaborate with the Property Manager, answer inquiries in a timely, professional manner, and help maintain a clean, welcoming office environment.

This role emphasizes excellent customer service and organization, with opportunities to grow within a nationwide network of manufactured home communities.

Qualifications

• High school diploma or equivalent experience.
• 1+ years of customer service experience.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Equity LifeStyle Properties is seeking a Front Desk Clerk at our Mercedes, Texas property to welcome guests, provide information, process payments and coordinate maintenance requests.

You will collaborate with the Property Manager, answer inquiries in a timely, professional manner, and help maintain a clean, welcoming office environment.

This role emphasizes excellent customer service and organization, with opportunities to grow within a nationwide network of manufactured home communities.