Front Desk Agent

Great Escape and Great Escape Lodge; Town of Queensbury (NY); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible scheduling

Paid training

DailyPay

Advancement opportunities

Free admission to Six Flags parks

Tickets for friends and family

Discounts on passes, food and merch

Exclusive employee events

Fun rewards and more

Descripción de la vacante

Great Escape Lodge in Queensbury, NY is seeking a Front Desk Agent to welcome guests, check in and out, and provide exceptional service in line with Six Flags standards.

You will manage reservations, offer accurate information, and assist with billing while coordinating with other departments. A friendly, professional demeanor and basic computer skills are essential.

Formación

• General computer knowledge is required.
• Friendly, outgoing and customer-focused demeanor.
• Ability to stand for up to four hours.
• Knowledge of hotel property and water park hours is helpful.

Responsabilidades

• Welcome guests and provide excellent service to ensure guest satisfaction.
• Adhere to house rules, departmental policies, and safety standards.
• Communicate clearly with guests and management; respond to guest requests/complaints.
• Handle guest billing professionally and balance/close folio.
• Coordinate with departments to address requests and concerns.

Conocimientos

General computer knowledge

Credit card machine experience

People skills

Customer service

Herramientas

Credit Card Machine

Descripción del empleo

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests’ stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.

What You Will Be Doing

• Courteously welcome all guests and provide excellent service to ensure guest satisfaction
• Adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Handle guest billing in a responsible and professional manner
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Communicate with other departments to address requests and concerns from guests

How You Will Do It

• Operate the Front Desk system to make reservations
• Check-in guests into the computer, establishes credit and give the guest accurate information
• Proper distribution of room keys and staff keys
• Handle phone lines from both in-house guests and public calls
• Dispatch pertinent information to corresponding departments
• Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
• Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio

Why work with us?

• Flexible scheduling - work as little or as much as you want
• Paid training
• DailyPay - work today, get paid tomorrow
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!

What You Will Need

• Must have general computer knowledge
• Previous experience with Credit Card Machine preferred
• Must be a friendly, outgoing "people" person with a good attitude and smile
• Previous experience working with the public in a service provider industry preferred
• Must be able to stand up to four (4) hours at a time and reach above shoulder level
• Must be comfortable answering and transferring calls
• Knowledgeable of hotel property and water park
• Possess ability to multi-task and work in a fast paced environment
• Possess ability to remain calm and professional in all situations
• Knowledgeable in all hotel and water park services and hours of operation
• Must be able to work weekends, holidays, and other shifts as necessary