Front Desk Concierge ~ Fredrick, Maryland

Evolve Med Spa; Frederick (MD); On-site; USD 1,929,000 - 2,755,000; Part time

Job summary

Evolve Med Spa in Frederick, MD is seeking a part-time Front Desk Concierge for a dynamic, high-volume clinic. You will greet clients, manage check-in/out, schedule appointments, and support sales of services and memberships.

Ideal candidates have at least one year of front-desk experience, strong organization, and a proactive, customer-focused mindset to keep daily operations smooth in a fast-paced environment.

Qualifications

• Minimum one year of front-desk or client-facing experience.
• Proven ability to manage phones, scheduling, payments, and inquiries.
• Sales-oriented with ability to discuss services and memberships.
• Experience in fast-paced, high-volume environments.

Responsibilities

• Welcome clients and create an elevated, personalized experience.
• Manage check-in, checkout, payments, rewards, and future appointments.
• Answer calls, texts, emails, direct messages, and client inquiries.
• Schedule, confirm, and coordinate appointments.
• Support client registration, consents, treatment photos, and clinic flow.
• Learn Evolve’s services, products, promotions, and memberships.

Skills

Front desk

Sales

Customer service

Multi-tasking

Organization

Tools

Zenoti

Job description

Are you passionate about making a difference? Do you thrive in a dynamic, innovative environment?

Position:Front Desk Concierge ~ Fredrick, Maryland

Location: Frederick, MD

Job Id:434

# of Openings:0

Front Desk Concierge – Part Time

Frederick, Maryland

Join Evolve Med Spa, a recognized leader in medical aesthetics!

Evolve Med Spa is seeking an experienced, energetic, sales-minded, and highly organized Part-Time Front Desk Concierge to join our busy Frederick clinic.

This location is fast-paced and constantly moving. We need someone with previous front-desk experience who is confident managing multiple priorities at once, welcoming clients, answering phones and messages, coordinating appointments, processing checkouts, supporting sales, and maintaining the daily flow of a busy office.

The right person will have experience working in an active environment where priorities can shift quickly. You should be able to stay organized, think ahead, solve problems, and remain polished and composed—even when several things require your attention at the same time.

Sales is also an important part of this position. Our Concierge team educates clients about services, products, memberships, and promotions while supporting rebooking, retention, and clinic goals. You should be comfortable identifying client needs, making recommendations, and confidently promoting our services and products.

What We’re Looking For:

• At least one year of front-desk, concierge, receptionist, administrative, or similar client-facing experience
• Proven experience working in a busy, fast-paced, high-volume environment
• Sales or service-recommendation experience with the confidence to discuss products, services, memberships, and promotions
• Ability to manage phones, clients, scheduling, payments, messages, and changing priorities simultaneously
• Strong organization, attention to detail, and follow-through
• Confidence handling frequent interruptions while keeping daily operations on track
• A proactive, ready-to-help mindset with the ability to anticipate what needs to be done
• Professional, friendly, and composed communication
• Dependability, sound judgment, and a strong sense of ownership
• Comfort learning new systems, services, promotions, and procedures
• Medical spa, beauty, wellness, salon, hospitality, or high-end retail experience is a plus
• Experience with Zenoti or similar platforms

A Day in the Life of a Concierge:

• Welcome clients and create an elevated, personalized experience
• Manage check-in, checkout, payments, rewards, and future appointments
• Answer calls, texts, emails, direct messages, and client inquiries
• Schedule, confirm, and coordinate appointments
• Support client registration, consents, treatment photos, and clinic flow
• Learn Evolve’s services, products, promotions, and memberships
• Recommend services, products, and memberships based on client interests
• Support sales goals, rebooking, retention, referrals, and follow-up
• Maintain accurate client information and confidentiality
• Assist with inventory, office supplies, events, and daily operations
• Keep the clinic polished, organized, and client-ready

About Evolve Med Spa

Since opening in 2020, Evolve Med Spa has grown to 14 locations across New Jersey, New York, Pennsylvania, and Maryland.

Evolve has been named one of New Jersey’s Best Medical Spas for 2026, received multiple Best Med Spa and Best Botox + Filler honors, and was recognized by The Silicon Review as one of the “5 Best Healthcare Companies to Watch.”

Schedule Commitment:

This is a part-time, three-day-per-week position with specific coverage needs listed below:

• Thursday: 10:00 AM–8:00 PM
• Friday: 9:00 AM–6:00 PM
• Every Saturday: 9:00 AM–2:00 PM

If you are an experienced front-desk professional who is organized, sales-minded, and energized by a busy environment, we would love to meet you.

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