Front desk Supervisor

Dermafix Spa; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

A wellness spa in the Town of Florida, New York, is seeking a dynamic Sales Supervisor to oversee customer service and manage appointments. The ideal candidate will have proven front sales experience and excellent communication skills. A background in aesthetics is preferred but not required. Join our team in providing exceptional customer service in a welcoming environment.

Qualifications

• Proven experience as a front desk spa receptionist or in similar facilities.
• An aesthetician background is a big plus.
• Excellent communication and time management skills.
• Ability to multitask in a fast-paced spa environment.

Responsibilities

• Greet visitors and clients with a professional appearance.
• Answer incoming phone calls and manage appointments.
• Promote and sell products and treatments.
• Maintain accurate sales records and a tidy front desk.
• Respond to inquiries and provide information to clients
• Process payments and maintain accurate sales records
• Maintain a tidy and organized front desk area
• Assist with administrative tasks such as data entry, filing, and photocopying

Skills

Sales experience

Excellent communication skills

Time management skills

Proficiency in computer applications

Data entry skills

Ability to multitask

Tools

CRM software

Microsoft Office

Job description

Our Spa is seeking a dynamic Sales Supervisor to join our growing team. This unique opportunity is for a business that values friendliness, organization, and experience. The role requires overseeing customer service and collaborating with our team on the spa schedule. We are looking for someone with proven front sales experience, proficiency with PCs and CRMs, and essential expertise. While an esthetician background is highly desirable, it is not required.

Key Responsibilities

• Greet visitors and clients with a professional appearance and a smile
• Answer incoming phone calls
• Manage appointments and scheduling reservations
• Promote and sell products and treatments, achieving sales targets and goals
• Respond to inquiries and provide information to clients
• Process payments and maintain accurate sales records
• Maintain a tidy and organized front desk area
• Assist with administrative tasks such as data entry, filing, and photocopying

Qualifications

• Proven experience as a front desk spa receptionist or in similar facilities
• An aesthetician background is a big plus, or knowledge of the skin care industry in a professional setting
• Excellent communication and time management skills
• Proficiency in basic computer applications
• Strong data entry and typing skills
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to prioritize tasks and effectively manage calendars
• Must have reliable transportation to and from work
• Must be able to work a flexible schedule
• Must have excellent time management skills

If you are passionate about providing exceptional customer service and contributing to a welcoming spa environment, we would love to hear from you!