Hotel Front Desk Agent — Guest Experience Pro

Buffalo Lodging Associates, LLC; Danbury (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Paid Holidays

Tuition Reimbursement

Employee Discounts

Wellness Programs

Job summary

Buffalo Lodging Associates operates the Hampton Inn Danbury by Hilton, located at 81 Newtown Road, Danbury, CT. The Front Desk Agent role focuses on welcoming guests, checking them in/out, and delivering top-notch hospitality in a busy hotel setting.

The ideal candidate will have hotel customer service experience, familiarity with a Property Management System, and solid computer skills. Typical shifts include 7AM-3PM and 3PM-11PM, with weekend and holiday availability required.

Qualifications

• Customer service experience, in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.

Skills

Customer service

Hospitality

Communication

Flexible schedule

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Buffalo Lodging Associates operates the Hampton Inn Danbury by Hilton, located at 81 Newtown Road, Danbury, CT. The Front Desk Agent role focuses on welcoming guests, checking them in/out, and delivering top-notch hospitality in a busy hotel setting.

The ideal candidate will have hotel customer service experience, familiarity with a Property Management System, and solid computer skills. Typical shifts include 7AM-3PM and 3PM-11PM, with weekend and holiday availability required.