Front Desk Concierge: Elevate Guest Stays

Northwood Hospitality LLC; Islamorada (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Cheeca Lodge & Spa in Islamorada, FL seeks a Front Desk Agent to be the first and last point of contact for guests, ensuring a memorable stay with warm, personalized service. You will manage check-ins, room assignments, and guest inquiries, coordinating with departments to guarantee seamless experiences.

Ideal candidates bring hospitality experience and strong communication; a welcoming presence and professionalism are essential for delivering outstanding guest satisfaction in a luxury resort

Qualifications

• Must be at least 18 years old with basic computer skills.
• Excellent communication and interpersonal skills; able to stay calm under pressure.
• Preferred: experience in hospitality or restaurant industry and multilingual abilities.

Responsibilities

• Greet and check-in arriving guests.
• Provide a warm, courteous welcome and address guests by name.
• Handle registration and room assignments; manage check-out processes with accuracy.
• Anticipate guest needs and exceed expectations in service and care.
• Resolve inquiries and complaints by coordinating with other departments.
• Inform guests about hotel services, amenities, local attractions, dining and directions.
• Handle financial transactions with accuracy, including room charges and currency conversions.
• Maintain ongoing communication with team and departments to ensure seamless guest experiences.
• Participate in team briefings and collaborate with supervisors and managers.

Job description

Cheeca Lodge & Spa in Islamorada, FL seeks a Front Desk Agent to be the first and last point of contact for guests, ensuring a memorable stay with warm, personalized service. You will manage check-ins, room assignments, and guest inquiries, coordinating with departments to guarantee seamless experiences.

Ideal candidates bring hospitality experience and strong communication; a welcoming presence and professionalism are essential for delivering outstanding guest satisfaction in a luxury resort