Front Desk Agent

Northwood Hospitality LLC; Town of Florida, Northern (NY, KY); On-site; USD 19,000 - 30,000; Full time

Job summary

Cheeca Lodge & Spa in Islamorada, FL seeks a Front Desk Agent to be the first and last contact for guests, delivering warm, personalized service and a memorable island stay. You will greet guests, manage check-ins/outs, answer inquiries, coordinate with departments, handle transactions accurately, and maintain smooth communication with the team to ensure flawless guest experiences.

Qualifications include being at least 18 years old with basic computer skills and strong communication.

Qualifications

• Must be at least 18 years old with basic computer skills.
• Excellent communication and interpersonal skills, with the ability to maintain composure under pressure.

Responsibilities

• Greet and check-in arriving guests.
• Provide a warm, friendly, and courteous welcome to guests, addressing them by name and ensuring they feel welcomed.
• Efficiently handle guest registration and room assignments, conducting check-out processes with precision.
• Anticipate guest needs, exceeding expectations in service and care.
• Resolve guest inquiries and complaints effectively, coordinating with various departments to ensure comprehensive guest care.
• Inform guests about hotel services, amenities, local attractions, dining, entertainment, and travel directions.
• Handle financial transactions with accuracy, including room charges and currency conversions.
• Maintain a constant line of communication with other team members and departments to guarantee seamless guest experiences.
• Participate actively in team briefings and collaborate effectively with supervisors and managers.

Skills

Communication skills

Multilingual abilities

Job description

Job Description

Front Desk Agent at Cheeca Lodge & Spa: The Face of Memorable Guest Experiences

Join Our Team:

At the heart of the picturesque Islamorada, Cheeca Lodge & Spa is more than just a resort; it’s a haven of serenity and luxury. We are seeking a Front Desk Agent who will be the first and last point of contact for our guests, playing a pivotal role in ensuring guest satisfaction and a memorable stay at our esteemed resort.

Key Responsibilities:

• Greet and check-in arriving guests.
• Provide a warm, friendly, and courteous welcome to guests, addressing them by name and ensuring they feel welcomed.
• Efficiently handle guest registration and room assignments, conducting check-out processes with precision.
• Anticipate guest needs, exceeding expectations in service and care.
• Resolve guest inquiries and complaints effectively, coordinating with various departments to ensure comprehensive guest care.
• Inform guests about hotel services, amenities, local attractions, dining, entertainment, and travel directions.
• Handle financial transactions with accuracy, including room charges and currency conversions.
• Maintain a constant line of communication with other team members and departments to guarantee seamless guest experiences.
• Participate actively in team briefings and collaborate effectively with supervisors and managers.

Requirements:

• Must be at least 18 years of age with basic computer skills.
• Excellent communication and interpersonal skills, with the ability to maintain composure under pressure.

[Preferred] Experience in the hospitality or restaurant industry and multilingual abilities.

Qualifications:

• NO FACIAL or TONGUE PIERCINGS.
• NO FACIAL, HAND, or FACE/NECK TATOOS

Source: Northwood Hospitality