J1 Front Desk Agent

Northwood Hospitality LLC; Islamorada (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Cheeca Lodge & Spa in Islamorada, FL seeks a Front Desk Agent to be the first and last point of contact for guests, ensuring a memorable stay with warm, personalized service. You will manage check-ins, room assignments, and guest inquiries, coordinating with departments to guarantee seamless experiences.

Ideal candidates bring hospitality experience and strong communication; a welcoming presence and professionalism are essential for delivering outstanding guest satisfaction in a luxury resort

Qualifications

• Must be at least 18 years old with basic computer skills.
• Excellent communication and interpersonal skills; able to stay calm under pressure.
• Preferred: experience in hospitality or restaurant industry and multilingual abilities.

Responsibilities

• Greet and check-in arriving guests.
• Provide a warm, courteous welcome and address guests by name.
• Handle registration and room assignments; manage check-out processes with accuracy.
• Anticipate guest needs and exceed expectations in service and care.
• Resolve inquiries and complaints by coordinating with other departments.
• Inform guests about hotel services, amenities, local attractions, dining and directions.
• Handle financial transactions with accuracy, including room charges and currency conversions.
• Maintain ongoing communication with team and departments to ensure seamless guest experiences.
• Participate in team briefings and collaborate with supervisors and managers.

Job description

Job Description

Front Desk Agent at Cheeca Lodge & Spa: The Face of Memorable Guest Experiences

Join Our Team:

At the heart of the picturesque Islamorada, Cheeca Lodge & Spa is more than just a resort; it’s a haven of serenity and luxury. We are seeking a Front Desk Agent who will be the first and last point of contact for our guests, playing a pivotal role in ensuring guest satisfaction and a memorable stay at our esteemed resort.

Key Responsibilities:

• Greet and check-in arriving guests.
• Provide a warm, friendly, and courteous welcome to guests, addressing them by name and ensuring they feel welcomed.
• Efficiently handle guest registration and room assignments, conducting check-out processes with precision.
• Anticipate guest needs, exceeding expectations in service and care.
• Resolve guest inquiries and complaints effectively, coordinating with various departments to ensure comprehensive guest care.
• Inform guests about hotel services, amenities, local attractions, dining, entertainment, and travel directions.
• Handle financial transactions with accuracy, including room charges and currency conversions.
• Maintain a constant line of communication with other team members and departments to guarantee seamless guest experiences.
• Participate actively in team briefings and collaborate effectively with supervisors and managers.

Requirements:

• Must be at least 18 years of age with basic computer skills.
• Excellent communication and interpersonal skills, with the ability to maintain composure under pressure.

[Preferred] Experience in the hospitality or restaurant industry and multilingual abilities.

Qualifications:

• NO FACIAL or TONGUE PIERCINGS.
• NO FACIAL, HAND, or FACE/NECK TATOOS

Join Us:

As a Front Desk Agent at Cheeca Lodge & Spa, you will be the emblem of our resort’s commitment to outstanding guest experiences.

Source  : Northwood Hospitality