Front Desk Agent

Cheeca Lodge & Spa; Islamorada (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Cheeca Lodge & Spa in Islamorada, FL, seeks a Front Desk Agent to be the face of guest experiences, greeting guests, handling registrations, and delivering exceptional service. You will coordinate with departments to anticipate needs and ensure a seamless stay, while managing guest inquiries and payments with accuracy in a luxury resort environment.

The ideal candidate has strong communication, interpersonal skills, and ideally prior hospitality experience; bilingual abilities are a plus.

Qualifications

• Must be 18 years of age or older and able to use basic computer applications.
• Excellent communication and interpersonal skills with the ability to stay calm under pressure.
• Preferred: experience in hospitality or restaurant settings; multilingual abilities.

Responsibilities

• Greet and check-in arriving guests.
• Provide warm, friendly, courteous welcome and address guests by name.
• Register guests and assign rooms; conduct check-out with accuracy.
• Anticipate guest needs and deliver memorable service.
• Resolve inquiries and coordinate with departments for guest care.
• Inform guests about hotel services, amenities, and local attractions.
• Handle room charges and currency conversions accurately.
• Maintain clear communication with team and managers for seamless service.
• Participate in team briefings and collaborate with supervisors.

Skills

Clear communication

Interpersonal skills

Basic computer skills

Multilingual abilities

Job description

Front Desk Agent at Cheeca Lodge & Spa: The Face of Memorable Guest Experiences

Join Our Team:

At the heart of the picturesque Islamorada, Cheeca Lodge & Spa is more than just a resort; it’s a haven of serenity and luxury. We are seeking a Front Desk Agent who will be the first and last point of contact for our guests, playing a pivotal role in ensuring guest satisfaction and a memorable stay at our esteemed resort.

Key Responsibilities

• Greet and check-in arriving guests.
• Provide a warm, friendly, and courteous welcome to guests, addressing them by name and ensuring they feel welcomed.
• Efficiently handle guest registration and room assignments, conducting check-out processes with precision.
• Anticipate guest needs, exceeding expectations in service and care.
• Resolve guest inquiries and complaints effectively, coordinating with various departments to ensure comprehensive guest care.
• Inform guests about hotel services, amenities, local attractions, dining, entertainment, and travel directions.
• Handle financial transactions with accuracy, including room charges and currency conversions.
• Maintain a constant line of communication with other team members and departments to guarantee seamless guest experiences.
• Participate actively in team briefings and collaborate effectively with supervisors and managers.

Requirements

• Must be at least 18 years of age with basic computer skills.
• Excellent communication and interpersonal skills, with the ability to maintain composure under pressure.

[Preferred] Experience in the hospitality or restaurant industry and multilingual abilities.

Qualifications

NO FACIAL or TONGUE PIERCINGS.

• NO FACIAL, HAND, or FACE/NECK TATOOS

Salary Range

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Values

Cheeca Lodge & Spa recognizes the value and importance of a diverse workforce and will continue to identify and attract a workforce of the best available talent at every organizational level. As the Company grows and expands, we remain committed to maintaining our workplace diversity, allowing us to maintain our leadership in the industry.

EEO is the Law