Guest Experience Concierge — Front Desk

The Laura Hotel; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation and holidays

401(k) matching

Hotel discounts

Job summary

The Laura Hotel in Houston, TX seeks a friendly Front Desk Agent to assist guests with check-in and check-out, answer inquiries, and provide accurate information about the hotel and local attractions.

You will handle reservations, input guest data into the hotel system, balance cash and payments, and ensure a welcoming experience for all guests. Hotel experience is preferred; training is provided.

Qualifications

• Hotel experience preferred.
• Excellent communication and customer service skills.
• Ability to operate a computer and input guest information accurately.

Responsibilities

• Assist guests with arrival and departure and provide positive experiences.
• Input guest data, confirm details, and handle payments and vouchers.
• Balance a house bank and manage reservations and inquiries.
• Provide information on local attractions and hotel services.

Skills

Hotel experience

Customer service

Communication skills

Computer input

Tools

Hotel computer system

Job description

The Laura Hotel in Houston, TX seeks a friendly Front Desk Agent to assist guests with check-in and check-out, answer inquiries, and provide accurate information about the hotel and local attractions.

You will handle reservations, input guest data into the hotel system, balance cash and payments, and ensure a welcoming experience for all guests. Hotel experience is preferred; training is provided.