Front Desk Concierge

AppleOne Employment Services; Los Angeles (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Century is seeking a Resident Associate to be the first point of contact for residents, guests, and vendors. You will deliver concierge-level service while ensuring safety and smooth daily operations at the front desk and residential amenities.

Responsibilities include greeting guests, managing access, coordinating with management and security, and maintaining a professional, discreet presence across all shifts. A high school diploma and customer service experience are required.

Qualifications

• High school diploma or equivalent required.
• Experience in luxury residential, hospitality, hotel, concierge, or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Basic computer proficiency; BuildingLink or similar systems is a plus.

Responsibilities

• Greet residents and guests with professionalism, warmth, and discretion.
• Provide concierge services, including directions, amenity information, and general assistance.
• Manage guest access and visitor protocols in accordance with building policies.
• Address resident inquiries, concerns, and service requests promptly and professionally.
• Monitor and operate front desk systems, including BuildingLink, phone systems, and access controls.
• Log packages, deliveries, incidents, and work orders accurately.
• Coordinate with management, engineering, security, and lifestyle teams as needed.
• Maintain a clean, organized, and presentable front desk area.
• Monitor building activity, security cameras, and access points.
• Enforce building policies and procedures respectfully and consistently.
• Respond to incidents, alarms, and emergencies following established protocols.
• Complete incident reports and documentation as required.
• Receive, log, store, and distribute resident packages accurately.
• Coordinate vendor access and service appointments.
• Ensure deliveries comply with building procedures and security standards.
• Maintain a polished appearance in accordance with uniform guidelines.
• Exercise discretion and confidentiality regarding resident information.
• Communicate clearly and professionally with residents, guests, and staff.
• Work collaboratively with team members across all shifts.

Skills

Customer service

Communication

Multitasking

Situational awareness

Professionalism

BuildingLink experience

Education

High school diploma or equivalent

Tools

BuildingLink

Access control systems

Job description

Overtime availability may be required based on operational needs

Front of House / Concierge Reports

To: Front of House Manager / Assistant General Manager Position Summary

The Resident Associate serves as the first point of contact for residents, guests, and vendors at The Century. This role is responsible for delivering exceptional concierge-level service while ensuring the safety, security, and smooth daily operations of the front desk and residential amenities. Resident Associates uphold standards of professionalism, discretion, and hospitality at all times.

Key Responsibilities

Resident & Guest Services

• Greet residents and guests with professionalism, warmth, and discretion
• Provide concierge services, including directions, amenity information, and general assistance
• Manage guest access and visitor protocols in accordance with building policies
• Address resident inquiries, concerns, and service requests promptly and professionally

Front Desk & Administrative Duties

• Monitor and operate front desk systems, including BuildingLink, phone systems, and access controls
• Log packages, deliveries, incidents, and work orders accurately
• Coordinate with management, engineering, security, and lifestyle teams as needed
• Maintain a clean, organized, and presentable front desk area

Security & Safety

• Monitor building activity, security cameras, and access points
• Enforce building policies and procedures respectfully and consistently
• Respond to incidents, alarms, and emergencies following established protocols
• Complete incident reports and documentation as required

Package & Vendor Coordination

• Receive, log, store, and distribute resident packages accurately
• Coordinate vendor access and service appointments
• Ensure deliveries comply with building procedures and security standards

Professional Standards

• Maintain a polished appearance in accordance with uniform guidelines
• Exercise discretion and confidentiality regarding resident information
• Communicate clearly and professionally with residents, guests, and staff
• Work collaboratively with team members across all shifts

Schedule & Availability

• Must be available to work varied shifts, including mornings, evenings, overnights, weekends, and holidays
• Overtime availability may be required based on operational needs

Qualifications

• High school diploma or equivalent required
• Prior experience in luxury residential, hospitality, hotel, concierge, or customer service preferred
• Strong communication and interpersonal skills
• Ability to remain calm and professional in high-pressure situations
• Basic computer proficiency; experience with BuildingLink or similar systems is a plus
• Ability to stand for extended periods and lift packages as needed
• Ability to multitask and prioritize in a fast-paced environment

Skills & Competencies

• Customer-service oriented with attention to detail
• Strong situational awareness and problem-solving skills
• Reliable, punctual, and professional
• Ability to multitask and prioritize in a fast-paced environment

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.