Front Desk Guest Experience Specialist

Courtyard Cleveland University Cir; Cleveland (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates

Training, development, and career_adv.

Job summary

Courtyard Cleveland University Circle, operated by Concord Hospitality, is seeking a Front Desk Clerk to welcome guests and manage check-ins with a warm, professional approach. You will be the central point of contact for arrivals and departures, delivering consistent service aligned with brand standards.

The role emphasizes strong interpersonal skills, organization, and the ability to multitask in a fast-paced hotel setting.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal communication

Customer service

Multitasking

Professionalism

Flexible shifts

Education

High school diploma

Job description

Courtyard Cleveland University Circle, operated by Concord Hospitality, is seeking a Front Desk Clerk to welcome guests and manage check-ins with a warm, professional approach. You will be the central point of contact for arrivals and departures, delivering consistent service aligned with brand standards.

The role emphasizes strong interpersonal skills, organization, and the ability to multitask in a fast-paced hotel setting.