Front Desk Concierge

inMy Jet; Cleveland (OH); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Flexjet is seeking a Front Desk Concierge at its Global Headquarters in Cleveland, OH. You will warmly greet guests, manage calls, coordinate conference rooms, and provide high-touch administrative support to executives and events.

Ideal candidates have strong communication, professionalism, and meticulous attention to detail in a fast-paced luxury environment. This role offers on-site duties and opportunities to contribute to premier client experiences.

Competenze

• Associate's degree or equivalent from two-year college or technical school.
• 2–3 years of customer service experience in a high-end service industry.
• Experience with basic office procedures and standard office equipment.

Mansioni

• Greet incoming guests and direct them to meeting contacts in a friendly, professional manner.
• Answer and direct high-volume calls appropriately.
• Schedule on-site conference rooms and arrange space when needed.
• Provide administrative support and assist C-level executives as required.
• Coordinate events and conferences: secure spaces, vendors, travel as needed.
• Manage visitor access and create employee badges.
• Stock coffee areas, order catering, office supplies, and manage mail.

Conoscenze

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Formazione

Associate degree or equivalent

2-3 years customer service experience

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

# Front Desk ConciergeFlexjetCleveland, OH, US4 days agoJob descriptionOur Front Desk Concierge will greet and assist a diverse group of internal and external clients via email, phone calls, and face-to-face interaction while providing a high level of service and professional etiquette. This position plays a crucial role in our Global Headquarters’ facility and ensures the highest level of luxury service and attention to detail to all clients and processes.DUTIES & RESPONSIBILITIES• Engage with incoming guests and ensure they feel welcomed and are directed to where they need to go and with whom they are meeting, in a friendly and inviting way• Manage and direct a high volume of incoming calls appropriately• Manage schedule for on-site conference rooms and find alternative space solutions when needed• Provide administrative support as needed, and at times, for our C-level suite• Assist and manage company events and conferences by securing spaces, vendors, travel coordination, etc. for those in attendance• Manage building access for visitors / create employee badges• Stocking Coffee areas /Order catering/office supplies / maintain incoming and outgoing mail• A variety of other related duties as assignedEDUCATION & EXPERIENCE• Excellent interpersonal, verbal, written, and presentation skills, with the ability to build rapport across all organizational levels.• Associate's degree (A. A.) or equivalent from two-year college or technical school; 2-3 years of customer service experience in a high-end service industry; or equivalent combination of education and experience• Experience with basic office administrative procedures and knowledge of use and operation of standard office equipmentREQUIRED SKILLS• Must have knowledge of a variety of computer software applications including Microsoft Word, Excel and Outlook• Strong professional etiquette with verbal, nonverbal and written communication skills necessary to perform position at a luxury concierge level expected for role• Successful candidate must be able to respond calmly, think quickly and creatively to adapt and handle many customers’ demands in a fast-paced environment• Must display the ability to pay fanatical attention to detail in their work and when working in team environment• High ethical standards and integrity, along with a proven ability to pivot when necessary.Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.