Resident Services Concierge – Front Desk & Hospitality

Century Park Associates; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Century Park Associates in Columbus, OH seeks a Concierge to provide customer service and reception to residents and families, primarily in the lobby, reporting to the Business Office Manager. The role requires a high school diploma, proficiency with Microsoft Office, and strong communication skills.

Responsibilities include greeting visitors, managing mail/packages, data entry into events logs, maintaining guest lists, and coordinating with maintenance and sales teams to ensure a welcoming

Qualifications

• Must have high school diploma or equivalent.
• Must be proficient with Microsoft Office (Word and Excel).
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner).

Responsibilities

• Greeter duties: Serves as the community's first greeter to all guests, visitors, residents and families entering front lobby; creates and maintains a warm, hospitable atmosphere; directs concerns to the appropriate manager; screens visitors; keeps lobby neat and welcoming.
• Administrative duties: Provides clerical support, receives and distributes mail, delivers packages, logs events, maintains directories and guest records, and manages resident maintenance entries.
• Sales/Marketing support: Handles inbound inquiries and coordinates with sales teams; assists with Electronic Health Record (EHR) system as requested.

Skills

Customer service

Microsoft Office

Office equipment

Education

High school diploma

Job description

Century Park Associates in Columbus, OH seeks a Concierge to provide customer service and reception to residents and families, primarily in the lobby, reporting to the Business Office Manager. The role requires a high school diploma, proficiency with Microsoft Office, and strong communication skills.

Responsibilities include greeting visitors, managing mail/packages, data entry into events logs, maintaining guest lists, and coordinating with maintenance and sales teams to ensure a welcoming