Front Desk & Community Resources Advocate

City Care; Oklahoma City (OK); On-site; USD 27,000 - 38,000; Full time

Job summary

City Care in Oklahoma City is seeking a friendly front-desk and administrative support specialist to greet visitors, answer incoming calls, and maintain a calm, welcoming reception. You will assist with data entry, mail sorting, donations processing, and coordinating with staff and partners to connect guests with housing stability resources, while upholding City Care values.

This role requires compassion, reliability, and the ability to stay organized in busy environments, including crisis

Qualifications

• Strong verbal and written communication skills.
• Passion for serving vulnerable populations with dignity and respect.
• Computer literacy with organized data entry and record-keeping.

Responsibilities

• Carry out the mission, vision, and values of City Care.
• Maintain familiarity with community resources and develop a network of collaborative partners.
• Encourage guests to engage in services that promote housing stability.
• Answer incoming calls and provide information about shelter services.
• Take and document bed reservation requests using established procedures.
• Receive, log, and sort incoming mail for shelter residents.
• Provide donation receipts as needed.
• Perform light clerical duties such as data entry, filing, and updating logs.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Calm under pressure

Teamwork

Conflict resolution

Education

High School diploma or equivalent

Job description

City Care in Oklahoma City is seeking a friendly front-desk and administrative support specialist to greet visitors, answer incoming calls, and maintain a calm, welcoming reception. You will assist with data entry, mail sorting, donations processing, and coordinating with staff and partners to connect guests with housing stability resources, while upholding City Care values.

This role requires compassion, reliability, and the ability to stay organized in busy environments, including crisis