Patient Experience Lead – Front Desk

HealthCARE Express; Oklahoma City (OK); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Bereavement leave

Job summary

HealthCARE Express is seeking a Director of First Impressions to greet patients, verify information, manage front-desk tasks, and support the clinic’s daily operations. This role emphasizes friendly, confidential service and seamless patient flow at our Oklahoma City site.

You’ll handle phones, patient requests, payments, and insurance verification while supporting cross-training for other tasks to keep the clinic representing our brand and values.

Qualifications

• Must demonstrate strong organizational and multitasking abilities.
• Excellent customer-service mindset with professional demeanor.
• Clear communication, both verbal and written.
• Familiarity with HIPAA and basic office procedures.
• Basic computer skills and ability to handle confidential information.

Responsibilities

• Greet patients and verify information at check-in.
• Answer phones and respond to patient requests.
• Assist with patient payments and scanning documents.
• Verify insurance and maintain confidentiality.
• Maintain stocked front-desk forms and smooth operations.
• Cross-train for additional clinic tasks as needed.

Skills

Organizational skills

Customer service

Communication skills

HIPAA familiarity

Office duties

Computer basics

Handling confidential information

Job description

HealthCARE Express is seeking a Director of First Impressions to greet patients, verify information, manage front-desk tasks, and support the clinic’s daily operations. This role emphasizes friendly, confidential service and seamless patient flow at our Oklahoma City site.

You’ll handle phones, patient requests, payments, and insurance verification while supporting cross-training for other tasks to keep the clinic representing our brand and values.