Trauma-Informed Front Desk Assistant

Sunbeam Family Services; Oklahoma City (OK); On-site; USD 17,000 - 24,000; Full time

Job summary

Sunbeam Family Services in Oklahoma City seeks an Administrative Assistant to support front desk, waiting room, and center operations. You will greet visitors, answer calls, schedule appointments, and process payments while maintaining a welcoming, organized environment.

The role emphasizes strong customer service, cultural sensitivity, confidentiality, and teamwork across Sunbeam sites. Evening/weekend flexibility and a valid Oklahoma license may be required.

Qualifications

• Education: High school diploma or GED.
• Reception or customer service experience.
• Excellent English language and grammar.
• Cultural sensitivity toward families served.
• Willingness to work with high-risk, low-income communities.
• Good judgment and ability to handle stress.
• Strong communication skills, both verbal and written.
• Basic computer skills and willingness to learn more software.

Responsibilities

• Answer, screen and forward phone calls.
• Direct visitors and provide information at front desk.
• Receive payments and process billable services.
• Maintain reception area and inventory of supplies.
• Document actions and needs using spreadsheets and forms.
• Support multiple Sunbeam locations as needed.

Skills

Customer service

English proficiency

Interpersonal skills

Time management

Organizational skills

Problem solving

Multitasking

Attention to detail

Travel ability

Education

High school diploma or GED

Associate’s Degree (preferred)

Tools

Microsoft Office

Job description

Sunbeam Family Services in Oklahoma City seeks an Administrative Assistant to support front desk, waiting room, and center operations. You will greet visitors, answer calls, schedule appointments, and process payments while maintaining a welcoming, organized environment.

The role emphasizes strong customer service, cultural sensitivity, confidentiality, and teamwork across Sunbeam sites. Evening/weekend flexibility and a valid Oklahoma license may be required.