Front Desk Community Liaison (Bilingual)

El Paso County; Colorado Springs (CO); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Bilingual stipend available

Job summary

El Paso County in Colorado Springs is seeking a passionate, customer-focused front desk aide to greet visitors, provide information, scan and process documentation, and help connect clients to essential resources.

This in-person, fast-paced role requires calm communication, de-escalation skills, and reliable teamwork; bilingual abilities are a plus, with a Monday–Friday schedule and a bilingual stipend available.

Qualifications

• High school diploma or equivalent education.
• Two years of customer service experience.
• Bilingual proficiency in Spanish and English preferred.
• Must pass conditional background check.

Responsibilities

• Provide customer service, information, and guidance to DHS clients and the public.
• Respond to questions, handle complaints, and direct clients to services.
• Read and interpret case notes and communicate with clients appropriately.
• Distribute and process documents, schedule appointments, and enter data.

Skills

Customer service

Communication

De-escalation

Multitasking

Attendance/Punctuality

Teamwork

Education

High school diploma or equivalent

Associate’s degree or higher may substitute

Tools

Microsoft Office

Job description

El Paso County in Colorado Springs is seeking a passionate, customer-focused front desk aide to greet visitors, provide information, scan and process documentation, and help connect clients to essential resources.

This in-person, fast-paced role requires calm communication, de-escalation skills, and reliable teamwork; bilingual abilities are a plus, with a Monday–Friday schedule and a bilingual stipend available.