Bilingual Front Desk & Client Access Navigator

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental plans

Vision insurance

Flexible spending accounts

Life and AD&D insurance

Employee Assistance Program

403(b) retirement savings matching

Paid time-off

Job summary

Colorado Coalition for the Homeless is seeking a Client Access Representative to serve at the front desk of publicly accessible sites in the Denver area. You will greet clients, verify insurance, manage registrations, and support health and social services within an interdisciplinary care team.

The role requires high school level education, strong customer service skills, and experience with vulnerable populations. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish speaking preferred.
• Previous customer service, front desk, or medical office experience is required.
• Experience working with vulnerable or underserved populations strongly preferred.

Responsibilities

• Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
• Independently initiates and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
• Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
• Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross-functional competency. Staffing other client access sites when coverage needs arise.
• Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information.
• Process requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality.
• Perform general office tasks including mail sorting, donation coordination, copying, faxing, and data entry.
• Scheduling and check-in for client appointments.
• Make daily reminders calls, supporting appointment adherence and client engagement to ensure continuity of care.
• Demonstrate ongoing proficiency in electronic record (EHR) systems and other software platforms, adapting to updates and new technologies.
• Manage incoming calls, task box assignments, and routing of communications to appropriate departments with accuracy and empathy.
• Monitor and track documentation requirements for patients/clients, proactively notifying Client Access Coordinators/Managers of updates or missing information.
• Facilitates communication between clients, providers, and internal departments to support integrated care and wrap-around service delivery.
• Assist clients with questions and concerns, provide directions in accessing CCH services and homeless resources, and connect clients to community service providers.
• Performs other job duties as assigned.

Skills

Customer service

Front desk

Trauma-Informed Care

Cultural humility

Bilingual English/Spanish (preferred)

HIPAA compliance

Electronic Health Records (EHR)

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

EHR

Practice management systems

Job description

Colorado Coalition for the Homeless is seeking a Client Access Representative to serve at the front desk of publicly accessible sites in the Denver area. You will greet clients, verify insurance, manage registrations, and support health and social services within an interdisciplinary care team.

The role requires high school level education, strong customer service skills, and experience with vulnerable populations. Bilingual English/Spanish is preferred.