Bilingual Front Desk Health Access Advocate

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

403(b) Matching

Paid Time Off

Life Insurance

EAP

Job summary

Colorado Coalition for the Homeless in Denver is seeking a Client Access Representative to join our front desk team across multiple sites in the Denver metro area. You will greet clients, verify insurance, register new patients, enter data into the electronic health record, and connect people to integrated health and social services with dignity and cultural humility.

This role requires a high school diploma, bilingual English/Spanish, and the ability to work independently in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Previous customer service, front desk, or medical office experience preferred.
• Bilingual English/Spanish speaking is required.

Responsibilities

• Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
• Independently initiate and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
• Conduct insurance status verification and connect clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
• Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross-functional competency.
• Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information.
• Process requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality.
• Scheduling and check-in for client appointments.
• Make daily reminders calls, supporting appointment adherence and client engagement to ensure continuity of care.
• Facilitates communication between clients, providers, and internal departments to support integrated care and wrap-around service delivery.
• Assist clients with questions and concerns, provide directions in accessing CCH services and homeless resources, and connect clients to community service providers.
• Performs other job duties as assigned.

Skills

Front desk customer service

Interpersonal communication

Cultural humility

De-escalation

Trauma-Informed Care

Education

High school diploma or equivalent

Job description

Colorado Coalition for the Homeless in Denver is seeking a Client Access Representative to join our front desk team across multiple sites in the Denver metro area. You will greet clients, verify insurance, register new patients, enter data into the electronic health record, and connect people to integrated health and social services with dignity and cultural humility.

This role requires a high school diploma, bilingual English/Spanish, and the ability to work independently in a fast-paced