Community Services Lobby Specialist (Bilingual)

El Paso County (CO); Colorado Springs (CO); On-site; USD 38,000 - 41,000; Full time

Job summary

El Paso County (CO) is seeking a customer-focused front desk specialist to greet visitors, provide information, process documentation, and connect clients to essential resources in a fast-paced, in-person DHS environment.

The role requires calm under pressure, strong communication, and de-escalation skills. Bilingual abilities are a plus; schedule is Monday–Friday, 7:30 AM–4:30 PM or 8:00 AM–5:00 PM, with a bilingual stipend. Background checks may be required.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience; associate degree may substitute.
• Experience with DHS or human services helpful; bilingual a plus.

Responsibilities

• Provide customer service, information, and administrative support to DHS clients and the public.
• Intervene with clients using CBMS screens to resolve program needs.
• Communicate by phone and email with staff to support client interventions.
• Issue EBT cards and resolve related account problems.
• Refer clients to housing, rent rebates, and community referrals.
• Distribute mail and ensure proper file handling.
• Maintain compliance with agency policies and procedures.
• Diffuse hostile interactions and manage lobby traffic when needed.

Skills

Customer service

Communication

De-escalation

Calm under pressure

Lobby assistance

Multitasking

Interpersonal skills

Education

High school diploma

Associate degree substitution

Tools

CBMS systems

Microsoft Office

Job description

El Paso County (CO) is seeking a customer-focused front desk specialist to greet visitors, provide information, process documentation, and connect clients to essential resources in a fast-paced, in-person DHS environment.

The role requires calm under pressure, strong communication, and de-escalation skills. Bilingual abilities are a plus; schedule is Monday–Friday, 7:30 AM–4:30 PM or 8:00 AM–5:00 PM, with a bilingual stipend. Background checks may be required.