Front Desk & Community Health Admin (Trauma‑Informed)

1910 Cooley Dickinson Hospital, Inc.; Northampton (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Mass General Brigham is seeking an on-site receptionist to greet visitors, collect data, and coordinate scheduling for health services at our Northampton location. You will support clients with paperwork, referrals, and basic administrative tasks while maintaining a trauma-informed, culturally responsive approach.

The role emphasizes patient-centered communication, collaboration with staff, and accurate data handling to ensure smooth operations and high-quality service delivery at the facility.

Qualifications

• High School Diploma or Equivalent required.
• Experience working with diverse populations is preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Greet guests and manage reception duties.
• Collect data, enter information, and generate reports.
• Coordinate scheduling and assist with applications and paperwork.
• Support staff with daily tasks and process-related projects.
• Coordinate client travel to health services and related services.

Skills

Data entry

Scheduling

Customer service

Bilingual (Spanish) preferred

Microsoft Office

Education

High School Diploma or equivalent

Tools

Office software

Job description

Mass General Brigham is seeking an on-site receptionist to greet visitors, collect data, and coordinate scheduling for health services at our Northampton location. You will support clients with paperwork, referrals, and basic administrative tasks while maintaining a trauma-informed, culturally responsive approach.

The role emphasizes patient-centered communication, collaboration with staff, and accurate data handling to ensure smooth operations and high-quality service delivery at the facility.