Front Desk & Community Concierge

WeWork; New York (NY); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours paid sick time per year

16 weeks paid parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork in New York seeks a Front Desk Associate to be the welcoming face of our hospitality team. You will greet members and guests, manage the front desk during open hours, register visitors, provide space orientations, and assist with keys and mail.

You will engage with members to understand their needs, stay organized, know local services, and uphold WeWork policies. The role emphasizes customer service, teamwork, and a friendly, proactive approach to maintain a vibrant community.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong verbal and written communication.
• Able to multitask while prioritizing member experience.

Responsibilities

• Greet members and guests with a welcoming demeanor.
• Cover the front desk during business hours as the on-site contact.
• Register visiting guests per policy.
• Provide space orientation to first-time visitors.
• Issue and collect keys as needed.
• Keep the front desk organized and clean at all times.
• Notify members of deliveries and packages.

Skills

Hospitality / customer service

Interpersonal skills

Communication (verbal & written)

Teamwork

Education

Secondary school certificate (preferred)

Tools

WeWork systems

Job description

WeWork in New York seeks a Front Desk Associate to be the welcoming face of our hospitality team. You will greet members and guests, manage the front desk during open hours, register visitors, provide space orientations, and assist with keys and mail.

You will engage with members to understand their needs, stay organized, know local services, and uphold WeWork policies. The role emphasizes customer service, teamwork, and a friendly, proactive approach to maintain a vibrant community.