Front Desk & Guest Experience Concierge

WWM - We Work Management LLC; United States; On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

PTO 20 days

Paid holidays

Paid sick time

Parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork is seeking a Front Desk Associate at a U.S. location to be the friendly face of our hospitality team. You’ll greet members and guests, manage front desk operations, handle mail, and keep spaces welcoming and efficient.

You will learn names, build relationships, explain WeWork policies, and promote services. Previous hospitality or customer service is a plus. This role offers full-time hours, generous PTO, holidays, healthcare, retirement plans, and a supportive team.

Qualifications

• Past experience in hospitality or customer service preferred
• Strong verbal and written communication skills
• Able to multitask while prioritizing the member experience

Responsibilities

• Greet all members and guests with a warm, welcoming demeanor
• Cover the front desk during standard business hours and be the on-site contact at the Community Bar
• Ensure visiting guests are registered and checked in according to guest policies
• Provide orientation of our spaces and relevant information for first-time visitors
• Assist with issuing and collecting keys from members and guests as needed
• Keep the front desk clean, organized and free of clutter at all times
• Notify members of food deliveries and packages
• Learn members' names and businesses to build relationships and foster community
• Keep member notes and information in WeWork systems up to date
• Explain WeWork policies and procedures to members and guests
• Know local restaurants and services to recommend to teams

Skills

Hospitality

Customer service

Communication

Teamwork

Education

Secondary school certificate

Tools

WeWork systems

Job description

WeWork is seeking a Front Desk Associate at a U.S. location to be the friendly face of our hospitality team. You’ll greet members and guests, manage front desk operations, handle mail, and keep spaces welcoming and efficient.

You will learn names, build relationships, explain WeWork policies, and promote services. Previous hospitality or customer service is a plus. This role offers full-time hours, generous PTO, holidays, healthcare, retirement plans, and a supportive team.