Member Experience Concierge

WWM - We Work Management LLC; United States; On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

PTO 20 days

Paid holidays

Sick time 80 hours/year

Parental leave 16 weeks

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork is seeking a Front Desk Associate to be the heart and face of our hospitality team. You will be the primary contact for members and guests, greeting them warmly and assisting with inquiries at the on-site Community Bar.

You will cover front desk during business hours, register visitors, provide space orientations, and help with mail, packages, and building amenities while upholding WeWork policies and delivering excellent member service.

Qualifications

• Previous hospitality, retail, or customer service experience preferred.
• Ability to greet members and guests warmly and proactively learn names.

Responsibilities

• Greet members and guests with a warm, welcoming demeanor.
• Serve as on-site front desk contact during business hours at the Community Bar.
• Register and check-in visiting guests per policy.
• Provide orientation of spaces and information to first-time visitors.
• Assist with issuing and collecting keys from members and guests.
• Keep front desk clean and organized at all times.
• Notify members of deliveries and packages.
• Learn member names and businesses to build community relationships.
• Track member notes in WeWork systems and answer questions knowledgeably.
• Explain WeWork policies and offer relevant products and solutions.
• Identify opportunities to celebrate members’ successes and milestones.

Skills

Hospitality experience

Customer service

Interpersonal skills

Communication skills

Team player

Education

Secondary school certificate

Job description

WeWork is seeking a Front Desk Associate to be the heart and face of our hospitality team. You will be the primary contact for members and guests, greeting them warmly and assisting with inquiries at the on-site Community Bar.

You will cover front desk during business hours, register visitors, provide space orientations, and help with mail, packages, and building amenities while upholding WeWork policies and delivering excellent member service.