Front Desk & Communications Specialist

Office of the Illinois Attorney General; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

The Office of the Illinois Attorney General in Chicago seeks a friendly clerical assistant to greet visitors, answer and route inquiries, and direct calls to the appropriate party using the agency's switchboard.

You will support mail and document handling, maintain logs, and assist with routine clerical tasks. The position requires in-office attendance, basic education equivalent to high school, and the ability to stay calm in emergencies.

Qualifications

• Knowledge, skill and mental development equivalent to completion of 4 years of high school and 1 year general clerical experience or an equivalent combination of training and experience.

Responsibilities

• Greet visitors and direct inquiries to the appropriate party.
• Answer and direct telephone calls using switchboard procedures.
• Direct calls to appropriate resources and document referrals.
• Maintain visitor logs and mail distribution.
• Open, stamp, and forward mail and assist with mass mailings.
• Work cooperatively with others to support agency operations.

Skills

Switchboard knowledge

Telephone etiquette

Public relations

Calm under pressure

Attention to detail

Education

High school diploma or equivalent

Job description

The Office of the Illinois Attorney General in Chicago seeks a friendly clerical assistant to greet visitors, answer and route inquiries, and direct calls to the appropriate party using the agency's switchboard.

You will support mail and document handling, maintain logs, and assist with routine clerical tasks. The position requires in-office attendance, basic education equivalent to high school, and the ability to stay calm in emergencies.