Front Desk & Communications Coordinator

DOTD-Engineering & Operations; Bossier City (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Louisiana Department of Transportation and Development (DOTD) is seeking a Front Desk/Switchboard Operator for the District 04 Headquarters Building. The role involves handling telephone and radio communications, greeting visitors, mail processing, data entry, and clerical tasks with minimal supervision.

Ideal candidates will be self-motivated and participate in DOTD training programs and continuing education.

Qualifications

• Two years of experience in administrative services.

Responsibilities

• Operates the District 04 Headquarters switchboard and two-way radio system.
• Greets and assists internal and external customers in a professional and courteous manner.
• Directs incoming calls to the appropriate person or department and receives and relays messages.
• Receives, date-stamps, sorts, and distributes incoming mail and processes outgoing mail and packages.
• Maintains petty cash, including processing payments, maintaining records, and ensuring proper documentation.
• Enters customer calls and information into the Customer Service Database and maintains related records.
• Communicates with management, employees, vendors, and the public while performing various clerical and administrative duties as assigned.
• May be required to perform other duties as necessary, including but not limited to emergency/disaster support activities.

Skills

Administrative experience

Tools

Customer Service Database

Job description

Louisiana Department of Transportation and Development (DOTD) is seeking a Front Desk/Switchboard Operator for the District 04 Headquarters Building. The role involves handling telephone and radio communications, greeting visitors, mail processing, data entry, and clerical tasks with minimal supervision.

Ideal candidates will be self-motivated and participate in DOTD training programs and continuing education.