Administrative Coordinator 3

Louisiana Department Of Transportation and Development; Bossier City (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Louisiana Department of Transportation and Development is hiring a Front Desk/Switchboard Operator to manage the District 04 Headquarters switchboard, greet visitors, process mail, and handle data entry. The role requires independent work, participation in training programs, and adherence to policies.

Daily duties include directing calls, relaying messages, and supporting clerical tasks. Ideal candidates will have administrative services experience, be able to work with little supervision, and

Qualifications

• Two years of experience in administrative services.
• Experience substitution: 15 semester hours equals six months experience.

Responsibilities

• Operates the district switchboard and two-way radio.
• Greets and assists internal and external customers professionally.
• Directs calls and relays messages to appropriate staff.
• Receives, stamps, sorts, and distributes mail; handles outgoing mail.
• Maintains petty cash and records documentation.
• Enters calls into the Customer Service Database and updates records.
• Communicates with management, staff, vendors, and the public on duties.
• May perform other duties including emergency/disaster support.

Skills

Administrative support

Tools

Customer Service Database

Job description

About This Job

This position functions as a Front Desk/Switchboard Operator within the District 04 Headquarters Building. The incumbent is responsible for telephone and radio communications, greeting visitors, mail processing, data entry, and various clerical duties. The incumbent must be self-motivated and able to perform duties independently with little to no supervision on a regular basis. The incumbent will participate in DOTD structured training programs as appropriate and attend all continuing education classes and conferences deemed necessary to facilitate the performance of required tasks.

An Ideal Candidate Should Possess The Following Competencies

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Minimum Qualifications

Two years of experience in administrative services.

Experience Substitution

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties

Job Duties and Other Information

• Operates the District 04 Headquarters switchboard and two-way radio system.
• Greets and assists internal and external customers in a professional and courteous manner.
• Directs incoming calls to the appropriate person or department and receives and relays messages.
• Receives, date-stamps, sorts, and distributes incoming mail and processes outgoing mail and packages.
• Maintains petty cash, including processing payments, maintaining records, and ensuring proper documentation.
• Enters customer calls and information into the Customer Service Database and maintains related records.
• Communicates with management, employees, vendors, and the public while performing various clerical and administrative duties as assigned.
• May be required to perform other duties as necessary, including but not limited to emergency/disaster support activities.

Position-Specific Details

Appointment Type:

Probational/Promotional

Work Schedule:

Monday-Friday from 7:45AM to 4:15PM.

Contact Information

For further information about this vacancy, contact:

John Holley
ADA Business - District 04/Unit 001
Office: 318-549-8306
Email: [e-mail]

The Louisiana Department of Transportation and Development (DOTD) is an equal employment opportunity employer and serves as a model employer for individuals with disabilities. DOTD does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, disability, age, or pregnancy, and prohibits harassment of any type.

Information on the Louisiana Workforce Commission, Louisiana Rehabilitation Services is available: https://www.laworks.net/workforcedev/lrs/lrs_rehabilitation.asp

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.