Administrative Coordinator 3

State of Louisiana; Bossier City (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Louisiana Department of Transportation and Development (DOTD) is seeking a Front Desk/Switchboard Operator for District 04 Headquarters. The role handles telephone/radio communications, greeting visitors, mail processing, data entry, and various clerical tasks, with independent work and participation in DOTD training programs.

An ideal candidate will meet competencies such as accepting direction, accountability, and adherence to policies while performing duties with minimal supervision.

Qualifications

• Accepting Direction: willingness to follow guidance or instructions.
• Demonstrating Accountability: ownership of actions, behavior, performance, decisions, outcomes.
• Following Policies and Procedures: adhere to policies to ensure compliance with rules.

Responsibilities

• Operate the District 04 Headquarters switchboard and two-way radio system.
• Greet and assist internal and external customers professionally.
• Direct calls to the appropriate persons and relay messages.
• Receive, date-stamp, sort, and distribute incoming mail and process outgoing mail.
• Maintain petty cash records and documentation.
• Enter customer calls and information into the Customer Service Database.
• Communicate with management, employees, vendors, and the public on duties as assigned.
• May assist with emergency or disaster support activities.

Skills

Direction following

Accountability

Policies & procedures

Job description

This position functions as a Front Desk/Switchboard Operator within the District 04 Headquarters Building. The incumbent is responsible for telephone and radio communications, greeting visitors, mail processing, data entry, and various clerical duties. The incumbent must be self-motivated and able to perform duties independently with little to no supervision on a regular basis. The incumbent will participate in DOTD structured training programs as appropriate and attend all continuing education classes and conferences deemed necessary to facilitate the performance of required tasks.

Please visit our DOTD Career Center for more information about our agency:

http://wwwsp.dotd.la.gov/Inside_LaDOTD/Divisions/Mgmt_Finance/HR/Pages/Career_Center.aspx

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Operates the District 04 Headquarters switchboard and two-way radio system.
• Greets and assists internal and external customers in a professional and courteous manner.
• Directs incoming calls to the appropriate person or department and receives and relays messages.
• Receives, date-stamps, sorts, and distributes incoming mail and processes outgoing mail and packages.
• Maintains petty cash, including processing payments, maintaining records, and ensuring proper documentation.
• Enters customer calls and information into the Customer Service Database and maintains related records.
• Communicates with management, employees, vendors, and the public while performing various clerical and administrative duties as assigned.
• May be required to perform other duties as necessary, including but not limited to emergency/disaster support activities.

Position-Specific Details:

Appointment Type: Probational/Promotional

Work Schedule: Monday-Friday from 7:45AM to 4:15PM.

Contact Information:

For further information about this vacancy, contact:

John Holley

ADA Business - District 04/Unit 001

Office: 318-549-8306

Email: [e-mail]

The Louisiana Department of Transportation and Development (DOTD) is an equal employment opportunity employer and serves as a model employer for individuals with disabilities. DOTD does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, disability, age, or pregnancy, and prohibits harassment of any type.

Information on the Louisiana Workforce Commission, Louisiana Rehabilitation Services is available: https://www.laworks.net/workforcedev/lrs/lrs_rehabilitation.asp

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.