Front Desk & Administrative Coordinator

State of Louisiana; Bossier City (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Louisiana Department of Transportation and Development (DOTD) is seeking a Front Desk/Switchboard Operator for District 04 Headquarters. The role handles telephone/radio communications, greeting visitors, mail processing, data entry, and various clerical tasks, with independent work and participation in DOTD training programs.

An ideal candidate will meet competencies such as accepting direction, accountability, and adherence to policies while performing duties with minimal supervision.

Qualifications

• Accepting Direction: willingness to follow guidance or instructions.
• Demonstrating Accountability: ownership of actions, behavior, performance, decisions, outcomes.
• Following Policies and Procedures: adhere to policies to ensure compliance with rules.

Responsibilities

• Operate the District 04 Headquarters switchboard and two-way radio system.
• Greet and assist internal and external customers professionally.
• Direct calls to the appropriate persons and relay messages.
• Receive, date-stamp, sort, and distribute incoming mail and process outgoing mail.
• Maintain petty cash records and documentation.
• Enter customer calls and information into the Customer Service Database.
• Communicate with management, employees, vendors, and the public on duties as assigned.
• May assist with emergency or disaster support activities.

Skills

Direction following

Accountability

Policies & procedures

Job description

The Louisiana Department of Transportation and Development (DOTD) is seeking a Front Desk/Switchboard Operator for District 04 Headquarters. The role handles telephone/radio communications, greeting visitors, mail processing, data entry, and various clerical tasks, with independent work and participation in DOTD training programs.

An ideal candidate will meet competencies such as accepting direction, accountability, and adherence to policies while performing duties with minimal supervision.