Front Desk & Club Operations Supervisor

Planet Fitness; Danbury (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K plan

Health benefits including medical,-dv

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Danbury, CT seeks an Assistant Manager to supervise front desk personnel and support the General Manager in front-of-house operations. You will multi-task in a fast-paced environment, ensuring excellent member service and adherence to brand standards.

This role emphasizes operational efficiency, shift coverage, staff mentoring, and collaboration with management to drive performance and guest satisfaction.

Qualifications

• High School Diploma or Equivalent required; Associates degree preferred.
• 6 months of Supervisor/Manager experience in a fast-paced restaurant or retail setting.
• Familiarity with Microsoft Word and Excel.
• Bi-lingual preferred.

Responsibilities

• Oversee front desk personnel and assist the General Manager in front-of-house operations.
• Drive club metrics aligned with business performance and goals.
• Assist in interviewing and initial phone interviews for front desk staff and instructors.
• Monitor inventory and review sales numbers with the GM to identify opportunities.
• Uphold company standards and maintain a clean, friendly, well-maintained club.
• Ensure punctuality, dress code compliance, friendliness, and cleanliness.
• Develop cleaning duties for front desk and oversee overnight staff.
• Coordinate disciplinary actions and terminations with GM, Regional Manager and HR.
• Cover shifts when needed due to call-outs or vacancies.
• Oversee club audits to ensure cleanliness and organization.
• Mentor Front End staff for career growth and performance.
• Perform other duties as assigned by the Club Manager.

Skills

Multitasking

Customer service

Leadership

Communication

Flexibility

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Planet Fitness in Danbury, CT seeks an Assistant Manager to supervise front desk personnel and support the General Manager in front-of-house operations. You will multi-task in a fast-paced environment, ensuring excellent member service and adherence to brand standards.

This role emphasizes operational efficiency, shift coverage, staff mentoring, and collaboration with management to drive performance and guest satisfaction.