Assistant Manager — Front Desk & Club Operations

Ignite Fitness Holdings; Danbury (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary & 401K plan

Company health benefits including,Med,

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Danbury, CT is seeking an Assistant Manager to oversee front desk operations, support the General Manager, and ensure a high level of member service. The role requires multitasking in a fast-paced environment, scheduling, delegation, and strong communication with management.

The position emphasizes supervising front desk staff, maintaining club standards, and contributing to daily performance metrics with opportunities for growth within the organization.

Qualifications

• High School Diploma or equivalent is required.
• 6 months of supervisor or manager experience in a high-volume restaurant or retail setting preferred.
• Familiarity with Microsoft Office applications (Word, Excel) preferred.
• Bi-lingual preferred.
• Flexible availability is a plus.

Responsibilities

• Oversee front desk operations and assist the General Manager.
• Manage and mentor front desk staff to deliver excellent member service.
• Monitor club metrics and sales data to identify opportunities for improvement.
• Assist in interviewing and onboarding of front desk staff and instructors.
• Coordinate disciplinary actions with GM, Regional Manager and HR as needed.
• Ensure the club is clean, organized and well-maintained at all times.
• Provide coverage for shifts during call-outs or vacancies and assist with audits.
• Support training and development to promote staff growth.

Skills

Basic computer proficiency

Multitasking

Customer service

Communication skills

Team leadership

Education

High School Diploma or Equivalent

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Planet Fitness in Danbury, CT is seeking an Assistant Manager to oversee front desk operations, support the General Manager, and ensure a high level of member service. The role requires multitasking in a fast-paced environment, scheduling, delegation, and strong communication with management.

The position emphasizes supervising front desk staff, maintaining club standards, and contributing to daily performance metrics with opportunities for growth within the organization.