Front Desk & Client Success Specialist

Always Compassionate Health; Newburgh (IN); On-site; USD 34,000 - 48,000; Full time

Job summary

Always Compassionate Health is seeking a Customer Service Representative to help manage a high volume of calls and support field staff. You will identify needs, build sustainable relationships, and provide accurate information using the right tools.

The role emphasizes clear communication, problem-solving, and the ability to adapt to different personalities. The position offers an ergonomic office environment with opportunities for career growth as the company values customer focus and teamwork.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Manage a high volume of incoming phone calls.
• Identify and access field staff’s needs to achieve satisfaction.
• Build sustainable relationships and trust with field staff through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle initial employee complaints, provide appropriate solutions and alternatives within the time limits; follow up with coordination to ensure resolution.
• Follow communication procedures, guidelines, and policies in conjunction with coordination team.

Skills

Customer support experience

Quota achievement

Phone handling & active listening

CRM familiarity

Customer orientation & adaptability

Communication & presentation

Multitasking & time management

Tools

CRM software

Job description

Always Compassionate Health is seeking a Customer Service Representative to help manage a high volume of calls and support field staff. You will identify needs, build sustainable relationships, and provide accurate information using the right tools.

The role emphasizes clear communication, problem-solving, and the ability to adapt to different personalities. The position offers an ergonomic office environment with opportunities for career growth as the company values customer focus and teamwork.