Front Desk & Customer Success Coordinator

Compass; Santa Barbara (CA); On-site; USD 2,728,000 - 3,885,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Paid holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Tele-health

Dental benefits

Vision benefits

401(k) plan

FSAs

Commuter program

Life insurance

Disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass hires a Customer Success Coordinator to welcome guests and uphold our office standards across Santa Barbara and Montecito. You’ll deliver 5-star service, support our tools, and assist with marketing requests in a dynamic, in-office role.

You’ll help maintain the office environment, support technology adoption, and collaborate with the agent experience team to resolve inquiries and coordinate events.

Qualifications

• 1-2 years of customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Responsibilities

• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach
• Support with office event organization, setup, and tear down

Skills

Customer service

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Active listening

Empathy

Communication

Attention to detail

In-office presence

Lifting 25 lbs

Tools

Zendesk

Salesforce

Confluence

Job description

Compass hires a Customer Success Coordinator to welcome guests and uphold our office standards across Santa Barbara and Montecito. You’ll deliver 5-star service, support our tools, and assist with marketing requests in a dynamic, in-office role.

You’ll help maintain the office environment, support technology adoption, and collaborate with the agent experience team to resolve inquiries and coordinate events.