Front Desk & Client Services Specialist (Tax Office)

H&R Block, Inc.; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. seeks an in-person seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations. You will connect clients with the right tax professional and help maintain a professional, organized office environment.

This role requires strong communication, multitasking, and discretion. Evening and weekend availability during tax season is expected to meet client demand and team needs.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Computer skills

Evenings/weekends flexibility

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. seeks an in-person seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations. You will connect clients with the right tax professional and help maintain a professional, organized office environment.

This role requires strong communication, multitasking, and discretion. Evening and weekend availability during tax season is expected to meet client demand and team needs.