Tax Season Front Desk & Client Services Pro

H&R Block; Oakland (MS); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block seeks a Client Service Professional/Receptionist to greet clients, answer calls, manage check-ins, and support daily office operations in person. You will coordinate with tax professionals to match clients with the right specialist and help maintain a welcoming, efficient office environment.

This seasonal, in-person role requires strong communication, multitasking, and confidentiality. Evening and weekend availability during tax season is expected to meet client needs.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and route clients to the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block seeks a Client Service Professional/Receptionist to greet clients, answer calls, manage check-ins, and support daily office operations in person. You will coordinate with tax professionals to match clients with the right specialist and help maintain a welcoming, efficient office environment.

This seasonal, in-person role requires strong communication, multitasking, and confidentiality. Evening and weekend availability during tax season is expected to meet client needs.