Client Services Specialist - Reception & Scheduling

H&R Block, Inc.; Stoughton (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist in Wisconsin to welcome clients and set a positive tone at the front desk. You will greet visitors, answer calls, and help connect clients with the right tax professional for their needs.

This role emphasizes multi-tasking, strong organization, and a service-first mindset as you support busy tax seasons, coordinate appointments, and contribute to a clean, welcoming office environment across locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management and scheduling skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly, professional manner.
• Match clients with the appropriate tax professional.
• Schedule clients according to preferred times.
• Ensure client needs are met in person, by phone or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Fast-paced work

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist in Wisconsin to welcome clients and set a positive tone at the front desk. You will greet visitors, answer calls, and help connect clients with the right tax professional for their needs.

This role emphasizes multi-tasking, strong organization, and a service-first mindset as you support busy tax seasons, coordinate appointments, and contribute to a clean, welcoming office environment across locations.