Receptionist & Staff Support

centerforcommunityaction.org; Altoona (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

403(b) 3% employer contribution after

Flexible schedule

Paid time off (PTO)

Paid holidays

Job summary

Center for Community Action is seeking a proactive administrative professional to manage visitors and calls, support families in accessing services, and refer to in-house or partner departments. The role includes data entry, mail handling, scheduling, and assisting staff with clerical tasks.

The ideal candidate has a high school diploma, strong communication skills, and experience with Word, Excel, and PowerPoint. Valid PA driver’s license and willingness to travel are preferred.

Qualifications

• Excellent customer services skills and excellent written, verbal and interpersonal communication skills.
• Ability to adapt to a variety of situations and individuals, ability to work independently and work on team projects.
• Ability to follow oral and written instructions.
• Ability to maintain confidentiality regarding all agency business, employee and client matters.

Responsibilities

• Manage visitors, consumers, telephone calls and messages with professionalism.
• Assist families in navigating and accessing needed services and supports.
• Provide referrals to appropriate in-house departments or external services.
• Assess and log received calls and direct or relay messages.
• Assist with data entry into the Agency's client management system.
• Schedule and coordinate meetings; maintain conference room schedule.
• Prepare and process outgoing mail and deliver mail to post office.

Skills

Customer service

Communication

Data entry

Office administration

Confidentiality

Attention to detail

Education

High school diploma

Experience in office administration

Tools

Word

Excel

PowerPoint

Job description

Center for Community Action offers rewarding careers, that help change the lives of others!

• 100% employer paid Medical, Vision, Dental, and Life Insurance for employees.
• 100% employer paid short and long-term disability.
• After 90 days, employees will receive an automatic 403(b) 3% contribution.
• Flexible schedule options, with an emphasis on work-life balance.
• Generous PTO package with accrual beginning on date of hire. Earn up to 24 days off in your first year!
• 15 paid holidays
• Essential Duties and Responsibilities Responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages, as well as a variety of clerical duties that support consumer services.

• Promptly and courteously receive all telephone calls and visitors
• Assist families in navigating and accessing needed services and supports
• Provide referrals to appropriate in-house departments or external services
• Assess and log received calls and direct or relay messages
• Assist with data entry into the Agency's client management system
• Schedule and coordinate arrangements for meetings; maintain conference room schedule
• Prepare and process outgoing mail and timely deliver mail to post office
• Open and date stamp delivered mail and sort for distribution
• Greet clients and visitors, assist them with their needs, complaints, or problems and/or direct them to the appropriate party
• Provide clerical support to Agency staff
• Attend trainings sessions, workshops and/or meetings that will enhance services to clients and visitors
• Perform routine office tasks necessary for the operation and presentation of a professional office
• Assist administrative staff with overflow work, including word processing, data entry and research tasks
• Document and verify client eligibility when necessary
• Other duties may be required

Specific Duties

• Promptly and courteously receive all telephone calls and visitors
• Assist families in navigating and accessing needed services and supports
• Provide referrals to appropriate in-house departments or external services
• Assess and log received calls and direct or relay messages
• Assist with data entry into the Agency's client management system
• Schedule and coordinate arrangements for meetings; maintain conference room schedule
• Prepare and process outgoing mail and timely deliver mail to post office
• Open and date stamp delivered mail and sort for distribution
• Greet clients and visitors, assist them with their needs, complaints, or problems and/or direct them to the appropriate party
• Provide clerical support to Agency staff
• Attend trainings sessions, workshops and/or meetings that will enhance services to clients and visitors
• Perform routine office tasks necessary for the operation and presentation of a professional office
• Assist administrative staff with overflow work, including word processing, data entry and research tasks
• Document and verify client eligibility when necessary
• Other duties may be required

Education And/or Work Experience Requirements

• Completion of standard high school education or equivalent education and experience in office administration.
• Excellent customer services skills and excellent written, verbal and interpersonal communication skills.
• Ability to adapt to a variety of situations and individuals, ability to work independently and work on team projects
• Ability to follow oral and written instructions.
• Ability to maintain confidentiality regarding all agency business, employee and client matters.
• Ability to develop and maintain an understanding of eligibility criteria and policies related to various federal and local public benefits programs.
• Skilled in working with office equipment, photocopiers, facsimile machines, computers, typewriters, calculators, etc.
• Excellent computer skills including Word, Excel, and PowerPoint.
• Commitment to providing services with a client centered focus and within an atmosphere of dignity and respect.
• Valid PA driver's license, reliable transportation, vehicle insurance to comply with Agency standards of coverage, and willing to travel in all the counties we serve, and other counties as required.
• Federal Bureau of Investigation (FBI) fingerprint processed in accordance with Public Law 92522 and Child Protective Services Law (Title 23, PA C.S. Chapter 63), Federal Criminal History Background Check
• Pennsylvania Child Abuse History Clearance
• PA State Police Report of Criminal History Clearance.

This job description does not constitute a written or implied contract of employment.

AA/EOE