Community Resource & Front Desk Specialist

City of Roanoke; Roanoke (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

City of Roanoke is seeking a motivated administrative support professional to assist the public at the front desk and via phone. You will perform data entry, maintain records, process payments, and help clients with benefit applications and referrals to community resources.

The role requires excellent communication, computer skills (Word/Excel), and the ability to work under general supervision while using independent judgment to resolve issues. Training provided.

Qualifications

• High school diploma or equivalent with coursework in accounting or bookkeeping.
• Considerable customer service experience across diverse settings.
• Administrative support experience involving clerical and/or accounting duties.

Responsibilities

• Assist customers in person and by phone with information and services.
• Open and close the lobby according to agency procedures.
• Answer calls on a multi-line telephone and direct inquiries.
• Prepare, update, and maintain computer records.
• Receive payments, write receipts, handle cash, and follow policy.
• Assist customers with applications for benefits and/or services.
• Retrieve, log, and distribute mail, faxes and documents at the front desk.
• Maintain file room; label and organize service files.
• Purge agency records according to State guidelines.
• Coordinate supplies and provide front office coverage when supervisor is absent.
• Assist with training of new staff and mentoring of administrative personnel.

Skills

Customer service

Clerical skills

Bookkeeping

Accounting

Microsoft Word

Microsoft Excel

Cash handling

Communication

Education

High school diploma or equivalent with bookkeeping coursework

Tools

Microsoft Word

Excel

Job description

City of Roanoke is seeking a motivated administrative support professional to assist the public at the front desk and via phone. You will perform data entry, maintain records, process payments, and help clients with benefit applications and referrals to community resources.

The role requires excellent communication, computer skills (Word/Excel), and the ability to work under general supervision while using independent judgment to resolve issues. Training provided.