Front Desk & Client Services Pro - Tax Season

H&R Block, Inc.; Lithia Springs (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Lithia Springs, GA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals.

This in-person role can lead toward tax preparation or office leadership opportunities. You will greet clients, handle check-in and intake, maintain a professional office, and collaborate with tax professionals to ensure

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Office software

Evenings weekends

Education

HS Diploma

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. in Lithia Springs, GA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals.

This in-person role can lead toward tax preparation or office leadership opportunities. You will greet clients, handle check-in and intake, maintain a professional office, and collaborate with tax professionals to ensure